Last updated: 1 October 2026
You can cancel a paid plan at any time from Manage plan on the Billing page. Cancelling stops future renewals. You keep your paid plan, and its remaining credits, until the end of the period you've already paid for.
We don't refund the rest of a period you cancel part-way through, except as set out below.
If you ask within 14 days of your first payment for a paid plan, and you've used no more than 20 credits of it (the size of the Free allowance), we'll refund that payment in full.
Credits already used paid for real AI model costs, so past that point we can't refund them.
We don't refund renewal payments, because the plan you're on is already in use and its credits are available.
If you forgot to cancel, contact us within 7 days of the renewal and we'll consider it, in particular if you've used none of the new period's credits.
If you were charged twice, charged for a plan you didn't choose, or the Service failed to deliver what you paid for because of a fault on our side, we'll fix it or refund the affected amount.
Nothing here limits any right to a refund or withdrawal you have under the law where you live.
Email info@loomshift.app from the address on your account, naming your organization. We reply within 3 business days.
Refunds go back to the original payment method through Stripe, and your bank may take 5–10 business days to show it.
info@loomshift.app